Refund Policy

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in this policy excludes, restricts, or modifies those rights. Everything below is our voluntary policy — it applies in addition to your statutory rights, never instead of them.

The Blueprint is custom-generated from the answers you give and is delivered digitally, usually within minutes of payment. Because of that, once your Blueprint has been delivered we don’t normally offer a refund for a simple change of mind — you’ve already received the thing you paid for and it can’t be “returned”.

However, we will refund or fix things where it’s our fault:

• You paid but the Blueprint never arrived. Contact us and we’ll re-deliver it or refund you in full — your choice.
• The Blueprint is faulty, substantially not as described, or unusable. Tell us what’s wrong and we’ll regenerate or correct it. If we can’t put it right in a reasonable time, or the problem amounts to a major failure, you’re entitled to a refund under the Australian Consumer Law.

If you’ve simply changed your mind, contact us anyway — we’ll consider it in good faith, we just can’t promise a refund in that case.

Our approach is remedy first, refund if we can’t remedy:

• If something isn’t right, tell us and we’ll re-do or fix the work at no charge within a reasonable time. That’s also what the consumer guarantees entitle you to for a problem that isn’t a major failure.
• If we can’t fix it, or the problem is a major failure (for example, the service is substantially unfit for its purpose and can’t reasonably be remedied), you’re entitled to a refund.
• If you change your mind before we’ve started the work, contact us straight away and we’ll refund you in full. Once the work is underway or delivered, change-of-mind refunds aren’t normally available — but your statutory rights above still apply in full.

Email admin@clientyr.com with:

• the email address you purchased with;
• your receipt or checkout reference (it’s in your confirmation email and on the payment success page);
• what you bought and what’s gone wrong.

We’ll respond promptly and work with you in good faith to sort it out.

Refunds are processed through our payment provider, Stripe, back to the payment method you used, in the currency you paid in. Once we issue a refund it typically appears in your account within 5–10 business days, depending on your bank or card issuer.

Questions about this policy? Contact us at:

Samuel Roger Lucas (registered business name: LUCAS, SAMUEL ROGER), a sole trader trading as 'Clientyr' under Australian Business Number (ABN) 56 579 114 075, based in Victoria, Australia
admin@clientyr.com