Terms and Conditions

Last updated 19 October 2026.

These Terms are an agreement between you and CLIENTYR PTY LTD (ACN 701 058 620, ABN 55 701 058 620) of 13 Rice Street, Moorabbin VIC 3189, Australia ("Clientyr", "we", "us"). They cover our website, the free 60-second check, and the Clientyr Plan (the "Service"). By using the Service or paying for it you agree to these Terms. Your Australian Consumer Law rights come first and nothing here takes them away.

1. What the Service is

The Clientyr Plan is a software system we set up and run for your business. It gives you these features to use: missed calls texted back in your business's name from a business phone number; an inbox app for your texts and messages; quote follow-up texts; quotes (estimates) your customers can accept online; invoices with an online pay link (card payments need your own Stripe account connected); automatic invoice reminders; a booking calendar with reminders; review requests; and service reminders. We build it on third-party platforms (section 9), configure it in your business's name, and support it. For support, email hello@clientyr.com. A real person from our team replies the same business day. An optional phone-answering add-on is available by arrangement (section 3). You are responsible for the content of the quotes and invoices you send and for your own tax obligations. We do not provide accounting or tax advice.

2. Our relationship

Clientyr provides software and services to you as an independent supplier. The words "partner" and "partnership", where we use them, describe how we work with you and do not create a legal partnership, joint venture, agency or employment relationship. Neither party may bind the other or act on the other's behalf. You pay the fees set out in these Terms, and Clientyr does not share in your business's profits or losses.

3. Fees and billing

The Clientyr Plan is A$297 including GST a month. A month on the plan is a 28-day billing period, so you are charged every 28 days: that is 13 charges a year, not 12. All prices are in Australian dollars. From time to time we offer an introductory discount on your first billing periods. Any discount is shown on your tax invoices. The phone-answering add-on is A$106.70 including GST every 28 days. There is no setup fee. You give us your card when you sign up, but you pay nothing until your system is live, which is the day your Clientyr number is switched on. Your first charge is made that day, and if you cancel before then, nothing is charged at all. From then on, fees are charged automatically to that card every 28 days until you cancel, and Stripe issues a tax invoice showing our ABN and the GST for every charge. Live within 5 business days, or your first month is free: if your system goes live more than 5 business days after the day you sign up (Monday to Friday, not counting national public holidays), your first 28-day billing period is not charged. There is no lock-in: you can cancel at any time (section 6 explains how). We can change the price with 30 days' written notice; if you do not accept the new price you can cancel before it takes effect and nothing further is charged.

4. What is included and fair use

Texts, calls and emails sent by your system are included up to 1,000 text segments in any 28-day period. Above that we bill the extra at our cost, and we tell you before it happens. Large one-off campaigns are quoted first. A text segment is 160 characters of plain text; some characters shorten that.

5. Setting up and your part

Set up for you by our team. Your number is usually live within 3 to 4 business days of our phone provider receiving your documents. Before your number can go live, the provider must check your business: it needs your ASIC extract (for a company) or your ABN registration (for a sole trader), and it may also ask for proof of your business address or photo ID. We tell you exactly what to send. You give us accurate details (business name, ABN, number, hours, service area, Google Business Profile), and you set call forwarding on your own phone if you want missed-call text-back on your existing number. Your own phone number stays yours; we never port it. You are responsible for the messages sent in your name being lawful: your customers' consent to marketing messages under the Spam Act 2003 is yours to hold, and every marketing message we send for you carries an opt-out that we honour.

6. Cancelling

There is no lock-in. Cancel any time by emailing hello@clientyr.com. If you cancel before your system is live, nothing is charged. After that, your plan runs to the end of the 28 days you have already paid for, and nothing further is charged. We can end the Service with 30 days' notice, or immediately for unlawful use or non-payment after two reminders.

7. Your data when you leave

Within 7 days of your request we export your contacts and your message history in a standard file. We close your system 30 days after the plan ends and delete your data from it, except records we must keep by law. Your phone number from us is released unless you ask us to port it to you.

8. Your Australian Consumer Law rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to cancel and to a refund for the unused portion, or compensation for its reduced value, and to compensation for other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have problems fixed in a reasonable time and, if not, to cancel and be refunded for the unused portion. Our approach is fix first, refund if we cannot fix. To ask for either, email admin@clientyr.com with the email you paid with and what has gone wrong. Refunds go back to the card through Stripe, usually within 5 to 10 business days.

9. The platforms behind the Service

Your system runs on a third-party software platform hosted in the United States, with texts and calls carried by its telephone provider, payments by Stripe, and email by the platform's email service. The phone app you install is the platform's LeadConnector app, branded by the platform, not by us. Their availability and their rules affect the Service; where a platform changes or fails, we will tell you and put it right where we can, and section 8 applies.

10. Acceptable use

You will not use the Service for unlawful, misleading or harmful messages, for messages to people who have not consented where consent is required, to disrupt or gain unauthorised access to any system, or to resell the Service. We may suspend the Service for a breach, after telling you unless the law or the platform requires otherwise.

11. Liability

To the extent the law allows, our total liability to you under these Terms in any 12 months is limited to the fees you paid us in the 3 months before the claim, and neither of us is liable to the other for loss of profit or indirect loss. This does not limit the guarantees in section 8 or liability that cannot be limited by law.

12. Changes to these Terms

We may update these Terms with 30 days' notice by email. If a change is to your detriment you can cancel before it takes effect. The date at the top is the current version.

13. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State and the courts competent to hear appeals from them, unless applicable law provides otherwise.

14. Contact

CLIENTYR PTY LTD, 13 Rice Street, Moorabbin VIC 3189. admin@clientyr.com.