Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Samuel Roger Lucas (registered business name: LUCAS, SAMUEL ROGER), a sole trader trading as 'Clientyr' under Australian Business Number (ABN) 56 579 114 075, based in Victoria, Australia (“Clientyr,” “we,” “us,” or “our”). They govern your access to and use of our website and our business-diagnostic service (the “Service”). By using the Service or purchasing from us, you agree to these Terms.

1. What the Service is

The Service is an interactive tool that collects information about your business and uses automated software to produce an operational efficiency audit and an automation “blueprint” (the “Blueprint”). We currently offer two paid options: an Automation guide (self-serve), a delivered Blueprint with the full step-by-step plan; and a Done-for-you build, where our team builds and switches on the automations in your Blueprint for you. The price of each option is shown at checkout, and we may change our offerings and prices from time to time.

2. The Blueprint is guidance, not professional advice

The Blueprint and any other output are informational guidance generated by software. They are not professional financial, accounting, tax, legal, investment, or other professional advice, and using the Service does not create a professional advisory relationship. Software-generated output can be incomplete or wrong. You are responsible for evaluating it and should consult a qualified professional before making business, financial, or legal decisions. You use the Blueprint at your own discretion and risk.

3. Payment

The price of each offering is shown at checkout. Payments are processed securely by Stripe; by purchasing, you also agree to Stripe's terms. You confirm you are authorised to use the payment method you provide. Prices are charged in the currency shown at checkout and exclude any taxes, which may be added where applicable.

4. Refunds

Except for your rights under the Australian Consumer Law, which cannot be excluded, and because each Blueprint is custom-generated and delivered digitally, we don't normally offer refunds for a change of mind once your Blueprint or done-for-you work has been delivered. For the done-for-you service, our approach is remedy first: if something isn't right we'll re-do or fix the work, and if we can't, you're entitled to a refund. See our Refund Policy. Nothing in this section limits rights that cannot be excluded under the Australian Consumer Law.

5. Acceptable use

You agree not to: use the Service for any unlawful, fraudulent, or harmful purpose; submit information you don't have the right to share, or that is false or misleading; attempt to disrupt, reverse-engineer, scrape, overload, or gain unauthorised access to the Service; resell, redistribute, or commercially exploit the Service or the Blueprint without our written permission; or infringe the intellectual-property or privacy rights of others. We may suspend or terminate access if you violate these Terms.

6. Your content and our content

You keep ownership of the business information you submit and grant us a limited licence to use it to operate the Service and generate your Blueprint, as described in our Privacy Policy. The Service itself, including our software, branding, and templates, remains our property. Subject to your payment and these Terms, you may use the Blueprint we deliver for your own business purposes.

7. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, except for guarantees that cannot be excluded under applicable law (including the Australian Consumer Law). We do not warrant that the Service will be uninterrupted, error-free, or secure, or that the Blueprint will achieve any particular result. See our Disclaimer.

8. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or business. To the extent we are liable, and where the law permits us to limit that liability, our total liability for any claim will not exceed the amount you paid us for the Service in the three (3) months before the event giving rise to the claim. Nothing excludes consumer guarantees under the Australian Consumer Law; where liability can be limited, it is limited (at our option) to re-supplying the services or paying the cost of re-supply.

9. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right.

10. Changes to the Service and these Terms

We may modify or discontinue the Service, and we may update these Terms from time to time. When we change the Terms, we'll revise the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State and the courts competent to hear appeals from them, unless applicable law provides otherwise.

12. Contact us

Questions about these Terms? Contact Samuel Roger Lucas (trading as 'Clientyr', ABN 56 579 114 075), Victoria, Australia, at admin@clientyr.com.