Terms & Conditions

These Terms & Conditions (“Terms”) are an agreement between you and Clientyr Pty Ltd (ACN 701 058 620, ABN 55 701 058 620) of Moorabbin VIC 3189, Australia (“Clientyr,” “we,” “us,” or “our”). They govern your access to and use of our website and our business-diagnostic service (the “Service”). By using the Service or purchasing from us, you agree to these Terms. Our refund policy (section 4) and our disclaimers (section 7) are part of these Terms.

1. What the Service is

The Service is an interactive tool that collects information about your business and uses automated software to produce an operational efficiency audit and an operational efficiency “blueprint” (the “Blueprint”). We currently offer two paid options: an Automation guide (self-serve), a delivered Blueprint with the full step-by-step plan; and a Done-for-you build, where our team builds and switches on the automations in your Blueprint for you and continuously acts as your operational efficiency partner. The price of each option is shown at checkout, and we may change our offerings and prices from time to time.

2. The Blueprint is guidance, not professional advice

The Blueprint and any other output are informational guidance generated by software. They are not professional financial, accounting, tax, legal, investment, or other professional advice, and using the Service does not create a professional advisory relationship. Software-generated output can be incomplete or wrong. You are responsible for evaluating it and should consult a qualified professional before making business, financial, or legal decisions. You use the Blueprint at your own discretion and risk.

3. Payment

The price of each offering is shown at checkout. Payments are processed securely by Stripe; by purchasing, you also agree to Stripe's terms. You confirm you are authorised to use the payment method you provide. Prices are charged in the currency shown at checkout and exclude any taxes, which may be added where applicable.

4. Refunds

Your Australian Consumer Law rights come first

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value, and to be compensated for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have problems rectified in a reasonable time and, if this is not done, to cancel and obtain a refund for the unused portion. Nothing in this policy excludes, restricts, or modifies those rights. Everything below is our voluntary policy, in addition to your statutory rights, never instead of them.

The $79 Automation Blueprint (digital, custom-generated)

The Blueprint is custom-generated from your answers and delivered digitally, usually within minutes of payment. Once delivered, we don't normally offer a refund for a simple change of mind. However, we will refund or fix things where it's our fault: if you paid but the Blueprint never arrived, we'll re-deliver it or refund you in full (your choice); if the Blueprint is faulty, substantially not as described, or unusable, tell us and we'll regenerate or correct it, and if we can't put it right in a reasonable time (or the problem is a major failure), you're entitled to a refund under the Australian Consumer Law. If you've simply changed your mind, contact us anyway and we'll consider it in good faith.

The custom app ($10 setup, then $99 every 4 weeks)

The custom app is a recurring subscription with a one-time $10 setup fee. We build your app and have it live within 48 hours; your first 14 days run from the moment it goes live, and after that it is $99 every 4 weeks including GST. Billing every 4 weeks means 13 charges a year, not 12. The subscription covers your team: from one to five people, the price does not change. Each additional team member beyond five is charged at $15 AUD including GST, billed on the same every-4-weeks cycle as your subscription. We never meter or cap the number of jobs you add, at any team size. You can also choose to have the emails we send your customers go out from your own email address instead of ours. That is optional, and it is a one-off charge shown to you before you pay, separate from your subscription and not a change to it. If you set it up, you confirm that you own or control that domain and that you are authorised to let us send from it. You remain the sender of those emails: the consent you have from your customers to contact them, and the content of what we send in your name, stay your responsibility. We may stop sending from your address and go back to sending from ours if the records are removed, if your domain stops passing the checks, or if we receive spam complaints about mail sent in your name. Your emails keep going out either way, and only the address your customers see changes. You can turn it off at any time in your app. If you are not happy in the first 14 days, email us or send us a message via your personalised app's messaging feature and we refund the $10, no forms, no questions asked. You can cancel online at any time, effective at the end of your billing period, with no exit fees. If a renewal goes through that you didn't intend, contact us within 14 days of the charge and we'll do our best to find a resolution to your dissatisfaction. Our approach is remedy first, refund if we can't remedy, and nothing in this section limits your Australian Consumer Law rights.

Send It (included in your subscription)

Your subscription includes our Send It service. You can forward business paperwork to your workspace's Send It address, or photograph or upload it inside your system, and we will file it, record the key details, set any renewal or due-date reminders, and where it fits create the matching job, quote or contact record. It covers day-to-day business paperwork: supplier invoices and statements, licence and registration renewals, insurance and compliance documents, induction packs and site forms, and customer enquiries. It is not a legal, tax, accounting or financial advice service. We do not lodge documents with any authority, make payments, or sign anything on your behalf; where a document needs your action, we prepare it and tell you. We may decline material that is outside this scope or unlawful. Every item you send appears in your system when we receive it with its current status shown, some items are completed by our software and some by our team, and you can query any item in the app; we reply within 24 hours.

How to ask for a fix or a refund

Email admin@clientyr.com with the email address you purchased with, your receipt or checkout reference, and what you bought and what's gone wrong. We'll respond promptly and work with you in good faith.

How refunds are paid

Refunds are processed through Stripe, back to the payment method you used, in the currency you paid in. Once issued, a refund typically appears within 5 to 10 business days, depending on your bank or card issuer.

5. Acceptable use

You agree not to: use the Service for any unlawful, fraudulent, or harmful purpose; submit information you don't have the right to share, or that is false or misleading; attempt to disrupt, reverse-engineer, scrape, overload, or gain unauthorised access to the Service; resell, redistribute, or commercially exploit the Service or the Blueprint without our written permission; or infringe the intellectual-property or privacy rights of others. We may suspend or terminate access if you violate these Terms.

6. Your content and our content

You keep ownership of the business information you submit and grant us a limited licence to use it to operate the Service and generate your Blueprint, as described in our Privacy Policy. The Service itself, including our software, branding, and templates, remains our property. Subject to your payment and these Terms, you may use the Blueprint we deliver for your own business purposes. We will never share any of your provided business information or documentation with external sources.

7. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, except for guarantees that cannot be excluded under applicable law (including the Australian Consumer Law). We do not warrant that the Service will be uninterrupted, error-free, or secure, or that the Blueprint will achieve any particular result.

General information only

The operational efficiency audit, the automation "Blueprint," and any other output of the Service are provided for general informational purposes only. They are not, and must not be relied on as, professional advice of any kind (including financial, accounting, tax, legal, investment, or other professional advice), and they do not take into account your specific circumstances, objectives, or needs.

No professional relationship

Using the Service does not create an accountant-client, lawyer-client, adviser-client, or any other professional or fiduciary relationship between you and us. Before acting on anything in your provided Blueprint, you should obtain advice from a suitably qualified professional who can consider your particular situation.

Software-generated content may be wrong

Any Blueprint is generated automatically by software from the information you provide. That output can be incomplete, out of date, or simply incorrect. We do not warrant the accuracy, completeness, or suitability of any output, and you are responsible for independently verifying it before relying on it.

No guaranteed outcomes

Any estimates of time saved, efficiency gains, cost reductions, or other outcomes are illustrative only. Results depend on factors outside our control, including how recommendations are implemented and your own business circumstances, and we do not guarantee that you will achieve any particular result.

Your responsibility

The audit, the Blueprint, and any software-generated insights are provided "as is" and as general information only (not professional, financial, legal, or tax advice), without warranties of any kind. You are solely responsible for independently verifying any output before acting on it, and for the decisions you make based on the Service. To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of, or reliance on, the Service, the Blueprint, or any automated outputs. See the limitation of liability in section 8 below.

8. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or business. To the extent we are liable, and where the law permits us to limit that liability, our total liability for any claim will not exceed the amount you paid us for the Service in the three (3) months before the event giving rise to the claim. Nothing excludes consumer guarantees under the Australian Consumer Law; where liability can be limited, it is limited (at our option) to re-supplying the services or paying the cost of re-supply.

9. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right.

10. Changes to the Service and these Terms

We may modify or discontinue the Service, and we may update these Terms from time to time. When we change the Terms, we'll revise the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State and the courts competent to hear appeals from them, unless applicable law provides otherwise.

12. Contact us

Questions about these Terms? Contact Clientyr Pty Ltd (ACN 701 058 620, ABN 55 701 058 620), Moorabbin VIC 3189, Australia, at hello@clientyr.com.