Refund Policy

This Refund Policy applies to purchases from Samuel Roger Lucas (registered business name: LUCAS, SAMUEL ROGER), a sole trader trading as 'Clientyr' under Australian Business Number (ABN) 56 579 114 075, based in Victoria, Australia (“Clientyr,” “we,” “us,” or “our”). It sits alongside our Terms of Service and describes both your statutory rights (which always apply) and our voluntary policy (what we offer on top of them).

1. Your Australian Consumer Law rights come first

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value, and to be compensated for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have problems rectified in a reasonable time and, if this is not done, to cancel and obtain a refund for the unused portion. Nothing in this policy excludes, restricts, or modifies those rights. Everything below is our voluntary policy, in addition to your statutory rights, never instead of them.

2. The $49 Automation Blueprint (digital, custom-generated)

The Blueprint is custom-generated from your answers and delivered digitally, usually within minutes of payment. Once delivered, we don't normally offer a refund for a simple change of mind. However, we will refund or fix things where it's our fault: if you paid but the Blueprint never arrived, we'll re-deliver it or refund you in full (your choice); if the Blueprint is faulty, substantially not as described, or unusable, tell us and we'll regenerate or correct it, and if we can't put it right in a reasonable time (or the problem is a major failure), you're entitled to a refund under the Australian Consumer Law. If you've simply changed your mind, contact us anyway and we'll consider it in good faith.

3. The $499/year done-for-you build (service + hosted app)

The done-for-you option is a yearly subscription: we build your Blueprint as your own hosted app, and the annual fee covers the build, hosting, and upkeep for the year. Our approach is remedy first, refund if we can't remedy. If something isn't right, we'll re-do or fix the work at no charge within a reasonable time. If we can't fix it, or the problem is a major failure, you're entitled to a refund, including the unused portion of your subscription. If you change your mind before we've started the build, we'll refund you in full. Once the build is underway or delivered, change-of-mind refunds aren't normally available, but your statutory rights still apply. You can cancel anytime with no exit fees; your app stays live until the end of the year you've paid for. The subscription renews yearly; if a renewal goes through that you didn't intend, contact us within 14 days of the charge and we'll refund it in full.

4. How to ask for a fix or a refund

Email admin@clientyr.com with the email address you purchased with, your receipt or checkout reference, and what you bought and what's gone wrong. We'll respond promptly and work with you in good faith.

5. How refunds are paid

Refunds are processed through Stripe, back to the payment method you used, in the currency you paid in. Once issued, a refund typically appears within 5–10 business days, depending on your bank or card issuer.

6. Contact us

Questions about this policy? Contact Samuel Roger Lucas (trading as 'Clientyr', ABN 56 579 114 075), Victoria, Australia, at admin@clientyr.com.